We want you to be satisfied with the products you buy from our site. If you are not happy with the goods you have purchased for any reason, please email firstname.lastname@example.org to notify us of their return within 48 hours of receipt. Our Customer Services team will take you through our returns procedure. When returning goods to us, they must be returned in the condition in which they left our warehouse. Upon receipt of the goods we will arrange a credit or exchange. The risk of damage to any goods you return to us will remain with you until the products have been delivered to our premises and accepted by us at those premises.
Any claim by you which is based on any defect in the quality or condition of the goods or their failure to correspond with the specification shall be notifed to within 48 hours/2 days from the date of delivery or within a reasonable time after discovery of the defect or failure. Office Specialties Ltd shall be entitled to replace the goods (or the part in question) free of charge or refund to you the price of the goods (or a proportionate part of the goods).
Cancellation & Returns
You have 14 days to request goods to be cancelled (from date of order) or returned (from date of receipt) Goods may only be returned if they are unused, unassembled, in their original packaging and in a re-saleable condition. Office Specialties Ltd reserves the right to charge a minimum handling fee of 20% of the value of the goods for items cancelled or returned when orders were placed in error or not wanted. This will be deducted from any refund given. Goods to be returned will be kept safe and secure until such time as they are collected by us. Any damage to the Goods will be deducted from any refund given in addition to the minimum handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) to you less any deductions once the Goods have been examined and within 30 days of their collection from you by Office Specialties Ltd.
We can collect from your delivery address. Please note there may be a pick up fee for wrongly ordered items. Please check with our customer services department.
You can deliver to our premises at Units 2-3 Dunsdale Road, Selkirk, TD7 5EA.
You can send by Post Office or other local courier to our address at Units 2-3 Dunsdale Road, Selkirk, TD7 5EA.
Wrongly supplied goods will be collected on delivery of the replacement goods.
Unless the item of furniture is damaged on delivery we do not accept returns. If an item of furniture is found to be damaged on delivery we will replace it free of charge and collect the damaged goods.